Plan the request

What to know about storm damage and insurance work

Make the property safe first and notify the insurer promptly where a claim may be involved. Keep photographs, emergency invoices and repair proposals, and confirm who is authorising each stage of work.

Useful job details

Information to include

  • The date and nature of the weather event or impact.
  • Immediate leaks, loose materials and areas made unsafe.
  • Photographs before temporary work where safely possible.
  • The insurer reference and any approval requirements already given.
Before appointing a contractor

Questions to ask

  • What inspection has been completed and what is included in the written scope?
  • Which materials, access equipment and waste removal are included?
  • What deposit and staged payments are proposed?
  • Who provides any workmanship or manufacturer warranty, and on what terms?
Common questions

Storm damage and insurance work FAQs

Can a roofer approve an insurance claim?

No. A roofer can inspect, document damage and quote, but the insurer decides policy coverage and authorisation. Do not assume work will be reimbursed without checking the claim process.

Can emergency work start before the insurer responds?

Reasonable action may be needed to prevent further damage, but policy terms vary. Contact the insurer as soon as possible, document the condition and retain invoices and photographs.

Ready to explain the job?

Request suitable roofing quotes.

There is no charge for homeowners to submit a request and no obligation to hire.

Request roofing quotes